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Survey of Permitted and Inspected Customers


Survey of Permitted and Inspected Customers

Every 2 years, Ecology contracts with a statistics service to conduct a survey of our permitted and inspected customers to measure our customer service and identify areas for improvement. This dashboard presents the results from our 2014 survey.

 

About the Survey

Learn why we measure customer service and who we survey to measure it.

 

Survey Methods

We surveyed 3,600 customers and heard from 75 percent. Learn more about our methodology.

 

Summary of Results

See a snapshot of our results and what we’re doing to improve customer service.

 

Results: Staff

Explore how our customers viewed working with Ecology staff.

 

Results: Permits

Learn what customers thought of our permitting process and what we’re doing to improve it.

 
 

Results: Inspections

See what our customers thought of our inspection process and how we’re working to improve it.

 

Results: Website

Find out what customers thought of our Website and what we’re doing to improve our web presence.

 

Common Questions

Have questions? Look at our Frequently Asked Questions (FAQ).

 

Full Reports

Want more information? Download the full reports for current and past surveys.

Contact

To learn more about this survey and Ecology's commitment to customer service contact:

Martha Hankins
Martha.Hankins@ecy.wa.gov
(360) 407-6988